Most people have heard a moving horror story. The moving company didn’t show up on time, they encountered damage items, or perhaps worst of all, their items were held “hostage” by unscrupulous movers demanding more money. The moving industry has labeled these scam artists as “rogue operators”. Their interest is not in helping you smoothly transition to your new home, but rather to make easy money at your expense. So what are you supposed to do to protect yourself and your belongings when it comes time to move? The American Moving & Storage Association, or AMSA, wants to help.
The New Year’s Resolution for AMSA in 2009 was simple: help protect consumers from fraudulent movers. On January 1, 2009, the organization introduced the ProMover certification program. Designed as a way to fight rogue operators, the initiative allows moving companies to become certified as trustworthy companies to be employed during a move. While initially intended for interstate moves, the program began to be introduced at the intrastate level in California in 2010, and has seen more states join the initiative since.
What does it mean to be a ProMover? The process begins once a moving company joins AMSA as a member. After at least 18 months in good standing, the member company has opportunity to apply to the certification by completing the signatory agreement that details the guidelines movers are expected to follow as a ProMover. The process does not end there though. Each company must then be vetted by AMSA to ensure that the ProMover logo is being bestowed on a deserving company. This includes a background check to make sure the owner and or stakeholders do not hold felony convictions related to the industry, as well as verification that the Better Business Bureau has rated the company no less than satisfactory. If a moving company meets all of these requirements, they are awarded ProMover status and may include the ProMover logo on their trucks, boxes, letterhead, and other advertising materials. This notifies customers that this company is seen in good standing with AMSA and the moving industry.
AMSA works hard to help consumers in the moving industry find a reputable company. Their website helps facilitate the process finding a mover while also offering moving tips. While the ProMover logo is not a guarantee, they take great pride in awarding ProMover status to companies and annually review movers to ensure that they are still worthy of the distinction.