Are you looking to narrow down your list of possible rental properties? Look beyond the squeaky-clean show unit and glossy brochure and find out how your new property manager plans to welcome you into your new place. Take a cue from the popular global travel community, Airbnb, and read these 7 best practices landlords should copy from Airbnb superhosts to help you feel instantly at home.
During your research were you able to find reviews from current and past tenants online? Like Airbnb superhosts, the best property managers reply to reviews as one way to reach out to their residents. Whether their reply includes an opportunity to rectify a negative experience or thank a reviewer for their compliments, you can take their engagement as a sign they are committed to providing a positive resident experience.
2. Welcome Package
Moving to a new apartment can be a stressful event for anyone. One way a property manager can make your transition easier is to give you a welcome package. Typically, a welcome package will include practical items such as cleaning supplies. However, a property manager can go the extra mile by providing gift cards to local businesses. While you shouldn’t expect a landlord to break the bank for you, the lack of a welcome package may signify a less engaged management.
3. Informational Packet
If you’re moving across state lines, or even to an unfamiliar area in the same county, coming to a new area can be overwhelming. Not only do you need to familiarize yourself with your new building, but also the surrounding area. Airbnb superhosts often provide informational packets to their renters. A property manager can give you a leg up by doing the same. This document should include all contact information, amenities, and rules for the complex. Additionally, there should be a guide to local shops and restaurants. Personalized recommendations can give you a much better feel for your new neighborhood.
4. Concierge Services
Taking a page from the Airbnb superhosts’ playbook, the best proprietors go above and beyond for their residents by anticipating their needs. Moving into an apartment is never as simple as just signing a lease. Moving requires setting up utilities, cable, and changing your address. Perhaps most importantly, you may need help moving in. While some property managers will leave these responsibilities to their tenants, the best proprietors will provide services to help ease your transition.
5. Clear Expectations
Airbnb superhosts understand setting clear expectations is key to keeping in good standing with their renters. Before entering into a lease, be sure you understand what is expected of you. In addition to the lease itself, make sure you have clarity on the rules and regulations for the complex. Sticking points can include rules regarding guests, pets, and noise restrictions. Often, the biggest issue in the landlord-tenant relationship is a lack of communication. As a tenant, you should know exactly how to get in contact with your landlord and when they will be available. Whether it is by phone call, email, or text message your property manager needs to make clear how and when they can be reached.
6. Safety Assurances
Similarly to a vacation rental, when you’re looking into a potential apartment, safety should be a priority. The landlord should be forthcoming about the criminal activity in the area. If you are moving into a less safe area; what precautions are taken to keep tenants safe? If your building has a parking lot what measures are taken to prevent non-residents from using it? Airbnb superhosts often provide safety tips for travelers to help them avoid potential problems during their stay. While property managers cannot assure every aspect of your safety, they should take every possible precaution.
7. Move-in and Beyond
Many Airbnb superhosts try to be present during check-in since a friendly face and warm welcome go a long way towards receiving positive reviews. This level of welcome may not be feasible for all property managers but asking if a property staff member will be present during your move-in is perfectly acceptable. You may not need their assistance, but knowing a contact will be on-site, or having their phone number, can put you at ease during a stressful time.
Moving into a new rental property can lead to a lot of uncertainty. As a tenant, you want to make sure the property management team will have your needs in mind. Usually, you should be able to gather what type of service you’ll receive within a few weeks. Perks such as welcome packages, concierge services, and building-wide events can help you quickly adjust to your new home and make you feel like you’re living in a 4-star Airbnb listing!