Moving is one of the most stressful experiences people encounter in life. The time and money it takes to uproot your life and belongings even a short distance can leave you shaking in your boots. The stress only mounts when thinking about some of the horror stories you hear about moving. Most of these center around people having a bad experience with their moving company. Items lost or broken, belongings held hostage, and outrageous final bills are some of the common themes of these moving nightmares. Most of these tales end with the advice to be cautious and to not use mover XYZ for your move. While this is valuable advice, it is only reaching the one person who hears this story. In fact, as you share your experience, another person might be hiring the same mover or going through the same troubles you’ve just had because they were unaware of the risks of that moving company. There is a way to get to your story out to more people though. You can file a complaint against the moving company you used.
The first step if you encounter a problem with your mover is to file a claim with them directly. If something has been lost or broken, you may be able to settle your claim quickly with them. You also may be able to settle the issue through arbitration if you cannot mutually come to a settlement. If you are unable to settle your claim with your mover, you should then contact moving associations to inform them of your problem and file a complaint. There are several avenues to file complaints and you should notify all of them.
The FMCSA should be your first contact. The website has an easy form that can be completed online, or you can call their hotline at 1-888-DOT-SAFT from 8am to 8pm Monday through Friday. This allows you to notify the Department of Transportation who the moving company is, what their US DOT number is, as well as what issue or violation you encountered. The FMCSA will utilize this information to investigate and identify problem companies. They may even elect to take enforcement action, in which case you may be contacted to provide more information. AMSA also allows you to file a complaint if the problem with your moving company cannot be resolved through arbitration or an agreed upon settlement. As AMSA is not a government agency it does not have the power to force the moving company to provide compensatory payment. While they will contact the moving company to try and help facilitate a settlement, they cannot guarantee it. They will however remove companies from their membership if they are shown to continual abuse customers. The Better Business Bureau can also be notified. You can again file the complaint online and the BBB with try to help resolve the dispute. BBB reports that most claims are settled within 30 days. They will contact the moving company and notify you of the company’s response or lack thereof. For moving companies that are BBB accredited, this is especially effective. However, notification of companies that are not BBB members is still helpful in rooting out unscrupulous companies. Lastly, you should write a review online detailing your experience. Many people turn to these firsthand accounts when picking a moving company. Sharing your story may help someone else avoid the problems you experienced.
Everyone wants their move to go smoothly. While most companies are dedicated moving professionals, there are nefarious players in the moving industry. The best way to combat this problem is to report these people to all appropriate agencies. Filing a complaint against a moving company will not fix the problems you have encountered with your moving company. As frustrating as your experience has been, filing a complaint will help prevent others from falling prey to the same scam. You can take some solace in knowing that you are helping the fight against rogue movers.